Have Questions?
FAQs
FAQs
Products
What types of products does SweetSpot offer?
SweetSpot offers products that make sports and outdoors more accessible, more affordable, and more fun to play anytime, anywhere. These products include baseball, softball, pickleball, football, soccer, golf and more.
Where can I find SweetSpot products in store?
SweetSpot products can be found at the following participating locations:
- Big5
- Dick’s Sporting Goods
- Dunham’s Sports
- Fanatics
- Paragon
- Play It Again
- Rally House
- Scheels
Are your products suitable for beginners or experienced athletes?
- Through innovative technology and years of technical experience, our products are thoughtfully designed to make it easier for anyone to play, despite their level of athleticism.
Shipping and Delivery
FAQs
How long does it take for my order to be shipped?
The processing time for shipping varies depending on the product and location. Typically, orders are processed within 1-3 business days after being shipped.
Can I track my order during shipment?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status and location.
What should I do if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer support team by emailing customerservice@playsweetspot.com or complete our contact us form. We will investigate the issue and work to resolve it promptly.
How can I cancel an order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Returns and Exchanges
FAQs
How do I initiate a return?
To initiate an online return, submit a return request from your account. You can expect a refund in the same form of payment used for your purchase, usually within 3-7 business days after we receive the returned item(s).
If you purchased an item in store, contact the store’s customer support for assistance. For more information, view our Shipping & Return Policy.
Is there a time limit for returning items?
Returns purchased online can be granted up to 30 days after you place your order. Returns initiated after this period may not be accepted.
If you purchased an item in store, contact the store’s customer support for assistance.
Can I return items that have been used or opened?
We only accept returns for items that are unused and in their original packaging.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team by emailing customerservice@playsweetspot.com immediately. Provide details and, if possible, attach photos of the damaged or defective item. We will assist you in resolving the issue.
If you have any additional questions, contact us at customerservice@playsweetspot.com or complete our contact us form.
